IZ88861: PDCOLLECT DOES NOT COLLECT LOG FILES

IBM Tivoli Monitoring 6.2.2 Fix Pack 8 (6.2.2-TIV-ITM-FP0008)
IBM Tivoli Monitoring 6.2.2 Fix Pack 9 (6.2.2-TIV-ITM-FP0009)
IBM Tivoli Monitoring 6.2.2 Fix Pack 6 (6.2.2-TIV-ITM-FP0006)

APAR status

• Closed as program error.

Error description

• If CANDLEHOME/logs contains many files, the pdcollect command
  
  fails to collect any logs. In the problem case, the logs
  directory contained 1010 files. When pdcollect was run, the
  underlying cp command reported the error:
  
     /opt/IBM/ITM/bin $ ./pdcollect
     ITM installation directory is /tivoli/itm
     Collecting environment information...
     Collecting system information...
     Collecting maintenance information...
     /tivoli/itm/bin/cinfo[1127]: print: bad option(s)
     Collecting disk space information...
     Collecting network information...
     cp: /etc/resolv.conf: No such file or directory
     Collecting running process information...
     Collecting log files...
     /bin/ksh: /usr/bin/cp: arg list too long
  
  Note also that pdcollect did not detect this error or a
  number of others that preceded it.
  
  
  RECREATE INSTRUCTIONS:
  
  1. Create up to 1010 files in CANDHLEHOME/logs.
  2. Run the pdcollect command and note the error. In
     addition, the logs directory in the pdcollect output
     file is empty.
  

Local fix

• Manually gather the logs required for problem determination.
  

Problem summary

• The pdcollect utility fails in collecting log files when
  $CANDLEHOME/logs directory contains more than 1000 log files.
  The failure is in "cp" command contained in the script.
  

Problem conclusion

• Changed the "cp" command to avoid the limit in files list to be
  copied.
  
  The fix for this APAR is included in the following maintenance
  vehicle:
      | fix pack | 6.2.2-TIV-ITM-FP0006
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels

• R621 PSY

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