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IZ72765: CRASH AROUND MULTI-THREAD USE OF HASH MAP

A fix is available

IBM Tivoli Monitoring for Virtual Servers: VMware VI 6.2.1-TIV-ITM_VMWVI-IF0008

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APAR status

  • Closed as program error.

Error description

  • * Please open an apar with the following severity and
information:     *
*
*
APAR Type:            Field
Approver Initials:    mw
Severity:             1
Reported Release:     621
Compid:               5724L92VI VMware VI Agent
ABSTRACT:             Crash around multi-thread use of hash map
PROBLEM DESCRIPTION:  The agent might crash due to a hash map
conflict.
                      The kvmagent_<instance>.ras file might
contain
                      entries similar to the following:

Exception 0xC0000005 (ACCESS_VIOLATION)

     Computer: HOSTNAME            Windows: 5.2-SP2
 Current Time: 2010/03/07, 18:26:26    Start Time: 2010/03/07,
17:27:49
Current Clock: 0x4B93EFD2             Start Clock: 0x4B93E215
   Process ID: 0x00001574               Thread ID: 0x00001BA0
      Program: C:\ibm\itm\TMAITM6\kvmagent_INSTANCE.exe
       Origin: kvmagent_INSTANCE.exe<>0x0001:0x00025EDD

Call Stack

IP:00426EDD  BP:01E8FCD4
kvmagent_INSTANCE.exe<>0x0001:0x00025EDD
IP:00411C9F  BP:01E8FDA4
kvmagent_INSTANCE.exe<>0x0001:0x00010C9F
IP:0041611C  BP:01E8FE30
kvmagent_INSTANCE.exe<>0x0001:0x0001511C
IP:00419698  BP:01E8FE64
kvmagent_INSTANCE.exe<>0x0001:0x00018698
IP:00441052  BP:01E8FE98
kvmagent_INSTANCE.exe<>0x0001:0x00040052
IP:004C0558  BP:01E8FEC0
kvmagent_INSTANCE.exe<>KDY::Array<long>::
init+0x40348
IP:004C109A  BP:01E8FF38
kvmagent_INSTANCE.exe<>KDY::Array<long>::
init+0x40E8A
IP:004C0B3C  BP:01E8FF5C
kvmagent_INSTANCE.exe<>KDY::Array<long>::
init+0x4092C
IP:64545240  BP:01E8FF84  KLX.dll<>pthread_yield+0x810
IP:7C3694EF  BP:01E8FFB8  MSVCR71.dll<>endthread+0xAA
IP:77E6482F  BP:01E8FFEC  kernel32.dll<>GetModuleHandleA+0xDF

RECREATE INSTRUCTIONS:

LOCAL FIX:  No workaround available

Local fix

  • na

Problem summary

  • ****************************************************************
***
* USERS AFFECTED: Users with large VMware environments.
****************************************************************
***
* PROBLEM DESCRIPTION:  The agent might crash due to a hash map
* conflict.  The kvmagent_<instance>.ras file might contain
entries
* similar to the following:
* Exception 0xC0000005 (ACCESS_VIOLATION)
*      Computer: HOSTNAME            Windows: 5.2-SP2
* Current Time: 2010/03/07, 18:26:26    Start Time: 2010/03/07,
17:27:49
*Current Clock: 0x4B93EFD2             Start Clock: 0x4B93E215
*   Process ID: 0x00001574               Thread ID: 0x00001BA0
*      Program: C:\ibm\itm\TMAITM6\kvmagent_INSTANCE.exe
*       Origin: kvmagent_INSTANCE.exe<>0x0001:0x00025EDD
* Call Stack
* IP:00426EDD  BP:01E8FCD4
kvmagent_INSTANCE.exe<>0x0001:0x00025EDD
* IP:00411C9F  BP:01E8FDA4
kvmagent_INSTANCE.exe<>0x0001:0x00010C9F
* IP:0041611C  BP:01E8FE30
kvmagent_INSTANCE.exe<>0x0001:0x0001511C
* IP:00419698  BP:01E8FE64
kvmagent_INSTANCE.exe<>0x0001:0x00018698
* IP:00441052  BP:01E8FE98
kvmagent_INSTANCE.exe<>0x0001:0x00040052
* IP:004C0558  BP:01E8FEC0
kvmagent_INSTANCE.exe<>KDY::Array<long>::
* init+0x40348
* IP:004C109A  BP:01E8FF38
kvmagent_INSTANCE.exe<>KDY::Array<long>::
* init+0x40E8A
* IP:004C0B3C  BP:01E8FF5C
kvmagent_INSTANCE.exe<>KDY::Array<long>::
* init+0x4092C
* IP:64545240  BP:01E8FF84  KLX.dll<>pthread_yield+0x810
* IP:7C3694EF  BP:01E8FFB8  MSVCR71.dll<>endthread+0xAA
* IP:77E6482F  BP:01E8FFEC  kernel32.dll<>GetModuleHandleA+0xDF
****************************************************************
***
* RECOMMENDATION: Install Interim Fix
6.2.1-TIV-ITM_VMWVI-IF0006.
****************************************************************
***
The problem is resolved in 6.2.1-TIV-ITM_VMWVI-IF0006.

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
package:

   | interim fix | 6.2.1-TIV-ITM_VMWVI-IF0006

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IZ72765
    • 

  • Reported component name
    ITMF VMWARE VI
    • 

  • Reported component ID
    5724L92VI
    • 

  • Reported release
    621
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2010-03-12
    • 

  • Closed date
    2010-03-24
    • 

  • Last modified date
    2010-03-24
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    ITMF VMWARE VI
    • 

  • Fixed component ID
    5724L92VI
    • 



Applicable component levels


    

  • R621  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS9U76","label":"Tivoli Monitoring for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"621"}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            07 October 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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