IZ67063: USER LOGIN FAILS UNTIL USER ID IS ENTERED IN EXACT CASE

APAR status

• Closed as program error.

Error description

• When trying to log onto TEP, the customer receives an AUTH102
  error.  What is seen is that, when the user tries to sign on
  using and uppercase ID (SYSADMIN), a failure occurs.  Then a
  different ID (abcxyz) is used for sign-on in lower-case and also
  fails. Next, the upper-case ID (ABCXYZ) is used and works, then
  the upper-case (SYSADMIN) ID is tried again and also works.
  

Local fix

• N/A
  

Problem summary

• When the portal server is connected to a monitoring server on
  z/OS that is case sensitive for passwords, users cannot log in
  until a non-sysadmin user types their login ID in upper case.
  Then all other users can log in.
  

Problem conclusion

• Check case-sensitivity of hub operating system before login
  attempt.
  
  Portal server z/OS or RACF needs a patch to make passwords case
  sensitive.
  
  The fix for this APAR is included in the following maintenance
  vehicle:
      | fix pack | 6.2.1-TIV-ITM-FP0002
      | fix pack | 6.2.2-TIV-ITM-FP0002
  

Temporary fix

• Enter user IDs in upper case.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEPS

• Fixed component ID

  5724C04PS

Applicable component levels

• R621 PSY

     UP