IZ59317: DEDUPLICATION RULE DOES NOT MANAGE DEDUPLICATION FOR ALERTS NOT FROM ITM/EIF

APAR status

• Closed as duplicate of another APAR.

Error description

• Per the customer, the deduplication rule provided with the
  Esync2000 SitForwarder
  (from ITM 6.2.0-TIV-ITM-TMV-Tools-IF003.tar) is not working, as
  it does not manage deduplication for alerts which are not from
  ITM/EIF.  The install script is worse, as it replaces the
  original rule provided by Netcool and which works.
  
  Detail of the problem:
   1- event ALERT1 is received
   2- resolution for ALERT1 is received so ALERT1 becomes clear
   3- event ALERT1 is received again before previous event
     is dropped by the delete_clears trigger
  4- the new deduplication trigger (from ITM) does not
     reset the severity to non clear... so the event ALERT1 is
     dropped.
  
  I renamed the ITM deduplication trigger to itm_deduplication.
  I encapsulated the trigger action between 'if ... endif'.
  I now I have this error in the Omnibus log:
    07/08/09 09:14:09: Error: E-AUT-003-004: Trigger
    "itm_deduplication": recursive raise detected. Aborting
    execution
  

Local fix

• Comment out the insert statements in the imt_deduplication and
  itmerror procedures.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• The problem described in this APAR was fixed by APAR IZ58742.
  The remaining message in the log can be ignored as it is benign.
  Attempts to eliminate the message would introduce undue risk to
  currently working function.  If this is important, it would need
  to be pursued as a longer term item on a product release
  boundary and another design defect APAR that specifically
  addresses just this issue could be opened.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels