IZ44686: REMOVING A CUSTOMER AGREEMENT FROM A WORK ORDER (SP) AND TASK THE BILL PRICE ON THE LABOR RECORD IS STILL THERE.

APAR status

• Closed as program error.

Error description

• Steps to Reproduce
  
  GO to Custom Agreements SP app
  Create a CA for labor and apply to a customer called ACME.
  Go to Work Order (SP) and create a new WO and associate AMCE
  customer.
  Click on Plans tab add a task and assign a labor, apply customer
  aggreement and save.
  In Work Order (SP) from action menu Select View Costs and Prices
  take note.
  Change status on WO from wappr to appr save record.
  Click on Labor tab enter labor
  Action menu select View Costs and Prices take note of total bill
  price.
  Remove customer agreement
  Action menu select View Costs and Prices and there is no change
  after removing the customer agreement which is the issue.
  

Local fix

• no work around
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: N/A - ALL                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: Steps to Reproduce                      *
  *                                                              *
  *                      GO to Custom Agreements SP app          *
  *                                                              *
  *                      Create a CA for labor and apply to a    *
  *                      customer called ACME.                   *
  *                                                              *
  *                      Go to Work Order (SP) and create a new  *
  *                      WO and associate AMCE                   *
  *                                                              *
  *                      customer.                               *
  *                                                              *
  *                      Click on Plans tab add a task and       *
  *                      assign a labor, apply customer          *
  *                                                              *
  *                      aggreement and save.                    *
  *                                                              *
  *                      In Work Order (SP) from action menu     *
  *                      Select View Costs and Prices            *
  *                                                              *
  *                      take note.                              *
  *                                                              *
  *                      Change status on WO from wappr to appr  *
  *                      save record.                            *
  *                                                              *
  *                      Click on Labor tab enter labor          *
  *                                                              *
  *                      Action menu select View Costs and       *
  *                      Prices take note of total bill          *
  *                                                              *
  *                      price.                                  *
  *                                                              *
  *                      Remove customer agreement               *
  *                                                              *
  *                      Action menu select View Costs and       *
  *                      Prices and there is no change           *
  *                                                              *
  *                      after removing the customer agreement   *
  *                      which is the issue.                     *
  *                                                              *
  *                      LOCAL FIX:                              *
  *                                                              *
  *                      no work around                          *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *                                                              *
  *                                                              *
  *                                                              *
  ****************************************************************
  REMOVING A CUSTOMER AGREEMENT FROM A WORK ORDER (SP) AND TASK
  THE BILL PRICE ON THE LABOR RECORD IS STILL THERE.
  

Problem conclusion

• The price is replaced by NULL on the needed fields.
  
  
  
  
  
  The fix for this APAR is contained in the following maintenance
  package:
  
    | release\fix pack | RUBYP1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  SERVICE PROVIDE

• Fixed component ID

  5724R46SV

Applicable component levels

• R710 PSY

     UP