IBM Support

CRRRS3006E when registering Requirements Management after unregister

Troubleshooting


Problem

Attempts to register the Requirements Management (RM) application through jts/setup or rm/setup in IBM Rational Requirements Composer result in error: "The user ID you are currently using is not authorized to finalize this application"

Symptom

Once you unregister the RM application, you cannot re-register.

In the application finalization screen you see the following error:

CRRRS3006E The user ID you are currently using is not authorized to finalize this application. Other possibility is that you are not authorized to configure an already existing RM storage areas on the Jazz Team Server.

The error opens on both Tomcat and IBM WebSphere application servers.

Cause

Resolving The Problem

The following steps describe how you can re-register the application for CLM 3.0.1

Note:

Pre-existing RM data will not be preserved!

As this process will remove all relationship to the existing RM applications, any existing RM data (including Lifecycle projects links) will be removed.

This process should only be used if a fresh RM installation setup failed or if you do not have RM projects registered yet.

For CLM 3.0.1.1+ [change and configuration management (CCM), quality management (QM), and requirements management (RM)] you alternatively can follow the non-supported steps described in

https://jazz.net/wiki/bin/view/Main/ReregisterApplicationTool

  1. Navigate to https://:/jts/admin > Server > Registered Applications page.
  2. Make note of the registered consumer key for the RM application.
    For example: f71714405a404ed39fca9ddcd6cd59db)
  3. Remove the RM application as a registered application.
  4. Stop the server.
  5. Run the Repotools COMMAND 1 from the command prompt. The default location of Repotools is under
    C:\Program Files\IBM\JazzTeamServer\server
  6. Replace the key below with the key from step 4 above.
  7. Run COMMAND 2.
  8. Open the file keys.csv from the folder repotools was executed from to verify the deletion of com.ibm.rdm.* storage areas. If the keys were not deleted, repeat setps 5 - 7 or contact support if the problem persists.
  9. Start the server
  10. Navigate to https://(server):(port)/jts/setup. The RM application should be detected and registered successfully.
  11. Continue through the setup to finalize the RM application.


COMMAND 1

repotools-jts.bat -deleteJFSResources consumerKey=f71714405a404ed39fca9ddcd6cd59db  force
repotools-jts.bat -reindex



COMMAND 2

repotools-jts.bat -listStorageAreaKeys toFile=keys.csv

Related Information

[{"Product":{"code":"SSWMEQ","label":"Rational Requirements Composer"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"Installation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"3.0.1;3.0.1.1;3.0.1.2;3.0.1.3","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
16 June 2018

UID

swg21516852