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'Could not load tm1api.dll due to: The specified module could not be found' when starting FAP service, caused by incorrect TM1 client/PATH configuration

Troubleshooting


Problem

Customer is trying to configure the Controller feature 'Financial Analytics Publisher' (FAP) on the application server(s). Administrator starts the FAP service. An error appears inside the 'FAPFatalError.log' file.

Symptom

FAPFatalError.log:

java.lang.ExceptionInInitializerError
at com.ibm.cognos.fap.common.persistence.tm1.
TM1Context.<clinit>(TM1Context.java:51)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize
(J9VMInternals.java:200)
at com.ibm.cognos.fap.service.schedule.Scheduler.
updateDatamarts(Scheduler.java:456)
at com.ibm.cognos.fap.service.schedule.Scheduler.
run(Scheduler.java:251)
at com.ibm.cognos.fap.service.schedule.
Scheduler$1.run(Scheduler.java:135)
at java.lang.Thread.run(Thread.java:736)
Caused by: com.ibm.cognos.tm1.TM1Exception: Could not load tm1api.dll
due to: The specified module could not be found.
at com.ibm.cognos.tm1.API.internalInitialize (Native Method)
at com.ibm.cognos.tm1.API.initialize(API.java:357)
at com.ibm.cognos.tm1.API.initialize(API.java:97)
at com.ibm.cognos.fap.common.persistence.tm1.TM1Context.<clinit>(TM1Context.java:48) ... 6 more

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21516806

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