Troubleshooting
Problem
User launches Controller. User chooses database, and enters their username/password. User clicks OK, and receives an error. After clicking OK (to acknowlege the error) the Controller client appears.
Symptom
Information
Standard Error
Number: 76
Source: mscorlib
Description: Could not find a part of the path 'C:\Users\USERNAME\AppData\Roaming\Cognos\CCR\USERdatabasename'.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object
Source, Object Description ...
<...>
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21516661