Troubleshooting
Problem
When starting an IBM Rational Synergy client as admin on Microsoft Windows 7 and getting a patch from the server, the installation fails with an error, Setup has experienced an error. Error code: -6006.
Symptom
InstallShield fails with an error:
Setup has experienced an error.
Please do the following:
- Close any running programs
- Empty your temporary folder
- Check your Internet connection (Internet-based Setups)
Then try to run the Setup again.
Error code: -6006
[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
22 December 2020
UID
swg21515383