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CRJZS0033E The Consumer Key is not Valid and the Consumer may not be Registered

Troubleshooting


Problem

This technote explains how to resolve the error "The consumer key is not valid and the consumer may not be registered."
This can occur in all the CLM applications but the below example is based on Rational Quality Manager.

Symptom

Attempts to restart Tomcat result in this error when using Rational Quality Manager:

hh:mm:ss,152 [http-9443-Processor22] ERROR com.ibm.team.lpa.http - CRJCA0043W There was an error executing an LPA request with host https://<server>:9443.                                            
>>> HEAD https://<server>:9443/jts/storage/com.ibm.team.lpa.... HTTP/1.1 com.ibm.team.jfs.app.oauth.OAuthInvalidConsumerKeyException: CRJZS0033E The consumer key is not valid and the consumer may not be registered.  The service provider is "https://<server>:9443". The consumer      
key is "123...a0b".  at                                                                
com.ibm.team.jfs.app.oauth.OAuthHelper.checkResponseForOAuthErrorsInternal(OAuthHelper.java:1293) at                                      
com.ibm.team.jfs.app.oauth.OAuthHelper.checkResponseForOAuthErrors(OAuthHelper.java:1277)

The Jazz Team Server and Quality Management logs do not have any errors. However, the admin log has the error.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPRJQ","label":"IBM Engineering Lifecycle Management Base"},"Component":"Jazz Team Server, JTS","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
28 April 2021

UID

swg21515099

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