Troubleshooting
Problem
When getstat.vbs returns return code rc < -1073741819 >, watchdog seems to stop the monitored agent and does not restart it again.
Symptom
ITM watchdog feature uses two scripts, getstat.vbs and getinstances.vbs, to retrieve the status of the monitored processes.
From time to time, getstat.vbs fails and exit with < -1073741819 >
---------------------------
(2011/07/29,15:45:48.007B-3EBC:kcacmd.cpp,178,"executeCmd") Executing command < cscript C:\IBM\ITM\TMAITM6\getstat.vbs 6g >.
(2011/07/29,15:45:48.007D-3EBC:kcaproclist.cpp,269,"unlockList") Exit: 0x1 (2011/07/29,15:45:48.007F-3EBC:kcacmdw.cpp,123,"serializeCommand") Exit: 0x0 (2011/07/29,15:45:48.0081-3EBC:kcacmdw.cpp,194,"executeCmd") Waiting for command to complete for 30 seconds.
(2011/07/29,15:45:49.0000-3EBC:kcacmdw.cpp,267,"executeCmd") data available - 111 (2011/07/29,15:45:49.0002-3EBC:kcacmdw.cpp,305,"executeCmd") Exit: 0xC0000005 (2011/07/29,15:45:49.0003-3EBC:kcaproclist.cpp,228,"lockList") Entry
(2011/07/29,15:45:49.0005-3EBC:kcacmd.cpp,218,"executeCmd") Command rc <-1073741819 >.
--------------------------
In this case, the watchdog stops the monitored process and does not restart it, causing an unexpected outage.
[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITM Agent Windows V6","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.3.0;6.2.3;6.2.2","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]
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Document Information
Modified date:
10 July 2024
UID
swg21514870