Troubleshooting
Problem
The user interface of IBM InfoSphere Metadata Asset Manager stops functioning correctly and either displays no error messages or general or abstract errors.
Symptom
The user interface previously was working correctly but no longer responds, fails to load new interface elements correctly, or fails to display requested results. For example, the Import wizard dialog might stop updating the import status. In some cases, no error message is displayed that indicates an error has occurred or the nature of the problem. In other cases, the error may be of a general or abstract nature such as one of the following:
- Sorry, an error occurred.
- An unexpected response or error was received.
- You do not have privileges to access the requested server resource.
In some cases, the login form appears embedded within the GUI.
[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IBM InfoSphere Metadata Asset Manager","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"11.3;11.5;8.7;9.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCRJT","label":"IBM Db2 Big SQL"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"InfoSphere Data Click","Platform":[{"code":"","label":"Linux Red Hat - xSeries"},{"code":"","label":"Linux SUSE - xSeries"}],"Version":"2.1.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
25 April 2025
UID
swg21512104