JR39714: RICH SEARCH HANGS WHEN USING INTERNET EXPLORER 6 WITH SERVICE PACK 3

APAR status

• Closed as program error.

Error description

• Rich search page hanges when using Internet Explorer 3 with
  Microsoft Service Pack 3, This issue happens more frequently if
  you have multiple categories and multiple items within those
  categories. When switching from Single Edit page or Multi-edit
  page to Rich Search page, the browser hangs. When you click on
  the Internet Explorer browser, the browser window shows "Not
  Responding". At this point, you have to close the browser
  window to exit.
  

Local fix

• Using Internet Explorer 7 or Internet Explorer 8.
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  All Master Data Management Server for Product Information
  Management implementations are affected by this issue.
  ****************************************************************
  PROBLEM DESCRIPTION:
  Rich search page hanges when using Internet Explorer 3 with
  Microsoft Service Pack 3, This issue happens more frequently if
  you have multiple categories and multiple items within those
  categories. When switching from Single Edit page or Multi-edit
  page to Rich Search page, the browser hangs. When you click on
  the Internet Explorer browser, the browser window shows "Not
  Responding". At this point, you have to close the browser
  window to exit.
  ****************************************************************
  RECOMMENDATION:
  IBM recommends that customers facing the issue reported by this
  APAR apply  Master Data Management Server for Product
  Information Management version 9.1.0-FP2 to gain resolution to
  this problem.
  ****************************************************************
  

Problem conclusion

• A fix for this problem has been included in Master Data
  Management Server for Product Information Management version
  9.1.0-FP2.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MDM SERVER FOR

• Fixed component ID

  5724V5100

Applicable component levels

• R900 PSY

     UP