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Getting 'error 2070 specific Symptom 5' when launching SPSS but Sentinel RMS shows user taking a license token

Troubleshooting


Problem

I installed the Sentinel RMS License manager on my server. After having installed PASW Statistics 17.0 and the PASW Statistics 17.0.2 patch and launching of the application I see in the Sentinel RMS License manager the user appearing. However on the users workstation we get the error. Error # 2070 >The license server is down. Please check to see that the license server is >running or ask your local site coordinator to check the license server. >This command not executed. >Specific symptom number: 5 End of job: 7 command lines 1 errors 0 warnings 0 CPU seconds I used a sniffer to find out what could be the cause of this and see -------------------------- Source port : stt Destination port : sentinel -lm Fragmented IP protocol Time -to-live exceeded(fragment reassembly time exceeded)

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

83536

Document Information

Modified date:
16 April 2020

UID

swg21483570

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