Troubleshooting
Problem
You received product installation media in the form of a compressed file (.zip). During installation an error presents with the following content "Error 1311. Source file not found" and the installation does not continue.
Symptom
'Error 1311. Source file not found' during installation.
[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
76802
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Document Information
Modified date:
16 April 2020
UID
swg21480262