LO50110: "INVALID RTF DATA ON THE CLIPBOARD" IN RICH TEXT MAIL SIGNATURE

APAR status

• Closed as user error.

Error description

• Signature is not added automatically to new mail and rich text
  signature on mail database cannot be modified.
  
  You cannot had a new character in the rich text signature - beep
  returned but
  no character added.
  If you try to paste content into the rich text field you have
  the error message
  "invalid RTF data on the clipboard".
  This message is returned for any kind of content in the
  clipboard : text only,
  HTML, doclinks, etc...  in fact anything.
  The same content can be pasted with no error in a new mail body.
  
  
  There is no known steps to reproduce this corruption.
  
  Database to reproduce the error is in attachment SPR db.
  

Local fix

• 1 - in the rich text field append a new line with the enter key,
  save the
  signature, reopen the signature, now you can enter the wanted
  information in
  the rich text field
  2 - change the signature to use plain text field, save the
  signature, reopen
  the signature, now you can enter the wanted information in the
  rich text field
  3 - change the signature to use a HTML or image file, save the
  signature,
  reopen the signature, now you can enter the wanted information
  in the rich text
  field
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# PACY83UC4E.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels