Troubleshooting
Problem
When running the IBM FileNet Image Services Toolkit installer (bin or exe file), a "The java class is not found: run" error may occur if the media is incomplete or corrupted.
Symptom
Example output from the IBM FileNet Image Services Toolkit installation binary:
Running InstallShield Wizard
The java class is not found: run
[{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Image Services ToolKit","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.1.2;4.1.1;4.1.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21461933