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Unexpected Token DXL errors and projects / folders Missing in Rational DOORS Database

Troubleshooting


Problem

When I login to my Rational DOORS client I get DXL errors and then once the Rational DOORS database explorer displays, I don't see any of my projects or folders.

Symptom

When I login to my Rational DOORS client I get the following DXL errors:
-R-E- DXL: <config/dbExplorerGlobals.inc:527> An unexpected error has
occurred: Unexpected Token
Backtrace:
<config/baseWindowCallbacks.inc:62>
<config/baseWindowCallbacks.inc:105>
<wizard/tip/tipwiz:444>
And then once the Rational DOORS database explorer displays, I don't see any of my projects or folders.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"}],"Version":"8.3;9.3.0.1;9.3;9.2.0.5;9.2.0.3;9.2.0.4;9.2.0.2;9.2.0.1;9.2;9.1.0.2;9.1;9.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21461439

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