LO41171: INSTALLING HOTFIX OVER EXISTING HOTFIX, AS A DIFFERENT USER RESU LTS IN MIXTURE OF VERSIONS ON ABOUT PAGE

APAR status

• Closed as unreproducible.

Error description

• If you install a hotfix as one OS user and then later install a
  new hotfix over the existing one, as a different user, the
  Help->about page in Notes will reflect both old and new build
  information.
  
  The problem will only occur if the Notes client is used between
  the two upgrades (which is, of course, likely), and it occurs
  because the different OS account is unable to completely
  uninstall the previous hotfix.
  
  This scenario is likely to occur in situations involving
  Microsoft's SMS to push out a hotfix over a hotfix that had not
  been likewise pushed out with SMS.  The reason is that SMS uses
  a System Account for the OS user it installs as, which is not
  the same as the system Administrator account.  Here are a couple
  of scenarios in which we will get this failure (on a base
  install of 8.0.2):
  
  Scenario 1:
  1.  Install 802FP1CCH1 as OS Administrator
  2.  Run Notes, then close it
  3.  Install 802FP1CCH2 via SMS (OS System Account)
  4.  Note the problem about page in Notes
  
  Scenario 2:
  1.  Install 802FP1CCH1 via SMS (OS System Account)
  2.  Run Notes, then close it
  3.  Install 802FP1CCH2 as OS Administrator
  4.  Note the problem about page in Notes
  
  Scenario 3:
  1.  Install 802FP1CCH1 via SMS (OS System Account)
  2.  Run Notes, then close it
  3.  Run 802FP1CCH1 again to manually uninstall it, as OS
  Administrator
  4.  Install 802FP1CCH2 as OS Administrator
  5.  Note the problem about page in Notes
  

Local fix

• 1.  Manually remove the old hotfix, then run the Notes client at
  least once before pushing out the new hotfix
  2.  Use SURunAs utility to package an installer that will run as
  the same OS account that installed the first hotfix regardless
  of what OS account launched the SURunAs packaged installer.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# DCHR7SQ2KK.
  Fixing in 8.0.2 FP2
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• NA
  

Fix information

Applicable component levels

• R802 PSN

     UP