Troubleshooting
Problem
Cannot save datasource configuration in Web Upgrader Tool due to wrong jar(s) being loaded.
Symptom
The symptoms are different depending on which jar(s) are incorrectly loaded.
Example:
If ISRAConsole is collocated with Content Engine (CE) on the same JVM instance, it would have a conflicting listener.jar in the JVM classpath. Attempting to save datasource configuration in Web Upgrader would result in the following error:
java.lang.NoClassDefFoundError: com.filenet.apiimpl.smm.PCH (initialization failure)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:140)
at com.filenet.engine.dbpersist.DBExecutionElement.execute(DBExecutionElement.java:199)
at com.filenet.engine.dbpersist.DBExecutionContext.getNextResult(DBExecutionContext.java:106)
...
Caused by: java.lang.NoClassDefFoundError: org.apache.log4j.Logger
at com.filenet.pch.Listener.(Listener.java:386)
at com.filenet.pch.Listener.(Listener.java:358)
...
Caused by: java.lang.ClassNotFoundException: org.apache.log4j.Logger
at java.net.URLClassLoader.findClass(URLClassLoader.java:421)
at java.lang.ClassLoader.loadClass(ClassLoader.java:652)
...
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Engine","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.5.1;5.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 April 2025
UID
swg21459854