IBM Support

Rational DOORS RQMI client cannot connect to RQMI server

Troubleshooting


Problem

Under certain circumstances, when using the IBM Rational DOORS Rational Quality Manager Interface (RQMI), you may find that the RQMI client cannot connect to the RQMI server, even if everything is configured correctly.

Symptom

Even though the IBM Rational DOORS Rational Quality Manager Interface (RQMI) is configured correctly, and the RQMI server starts successfully, you cannot export to Rational Quality Manager (RQM).

In the DOORS client, you see the following error:

Connection to the server could not be established.  The RQM Interface client process may not be running.


In the RQMI client clientIntegration.log file, you see errors such as:

IRQMBroker could not be established: Server may be down

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.3.0.1;9.3;9.2.0.5;9.2.0.4;9.2.0.3;9.2.0.2;9.2.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21459479

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