Troubleshooting
Problem
Adding documents to FileNet Image Services using FileNet Capture fails with a Native Code: 8400000c error for all documents in a specific document class. Documents added to other document classes are successfully added to Image Services.
Symptom
Adding a document to Image Services using Capture fails for documents in a specific document class with the following error:
- Description: Commit new document failed.
Number: 80041a0d [class: 13, code: 13]
Native Code: 8400000c
Object: IDM exception (IDMObjects.DocumentConnection.4.0 {09099C21-F466-11CF-9D38-00A02457680B})
Interface: {DC4AC880-22C3-11D0-9D38-00A02457680B}
[{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Image Services","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.1.2;4.1.1;4.1.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21457725