IBM Support

The Rational Synergy to Rational Change integration is not available

Troubleshooting


Problem

When using IBM Rational Synergy the "Change Requests" tab is not available so you cannot see Change Request (CR) data.

Symptom

The "Change Requests" tab is not visible in the left hand side of the graphical user interface (GUI).

[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"PF016","label":"Linux"}],"Version":"7.1a;7.1.0.2;7.1.0.1;7.1;7.0;6.6a;6.5a;6.5;6.4;6.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSYQQ2","label":"Rational Change"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.6;4.7;5.0;5.1;5.2;5.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
05 March 2024

UID

swg21456629