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Receiving error BMXAA3757E starting MXServer.

Troubleshooting


Problem

Following error is received starting MXServer: BMXAA6518E - Service IMBOT is not loaded.

Symptom

Following messages and exceptions are received starting up MXServer:
BMXAA6518E - Service IMBOT is not loaded. See the enclosed exception
for detail.
psdi.util.MXSystemException: BMXAA3757E - The ServiceStorage: IMBOT
service could not be configured.
com.ibm.tivoli.im.bot.AbstractIMBotDriver
at psdi.server.ServiceStorage.configure(ServiceStorage.java:337)
at psdi.server.ServiceCoordinator.configure(ServiceCoordinator.
java:102)
at psdi.server.MXServer.configure(MXServer.java:2190)
at psdi.server.MXServer.start(MXServer.java:3067)
at com.ibm.tivoli.tpm.maximo.helper.MXServerHelper.startMXServer
(MXServerHelper.java:67)
at com.ibm.tivoli.tpm.util.Activator$1.run(Activator.java:116)
Caused by:
java.lang.NoClassDefFoundError: com.ibm.tivoli.im.bot.
AbstractIMBotDriver
at java.lang.J9VMInternals.verifyImpl(Native Method)
at java.lang.J9VMInternals.verify(J9VMInternals.java:69)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:131)
at java.lang.Class.forNameImpl(Native Method)
at java.lang.Class.forName(Class.java:130)
at psdi.mbo.ServiceInfo.getServiceClass(ServiceInfo.java:94)
at psdi.server.ServiceStorage.configure(ServiceStorage.java:333)
... 5 more
Caused by:
java.lang.ClassNotFoundException: com.ibm.tivoli.im.bot.
AbstractIMBotDriver
at org.eclipse.osgi.framework.internal.core.BundleLoader.
findClass(BundleLoader.java:405)
at org.eclipse.osgi.framework.internal.core.BundleLoader.
findClass(BundleLoader.java:350)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.
loadClass(DefaultClassLoader.java:83)
at java.lang.ClassLoader.loadClass(ClassLoader.java:605)
... 12 more
27 Oct 2010 11:27:27:926 [INFO] BMXAA7369I - RMI must be enabled for
this server to perform that function.
eTPM 108 adapter(s) registered

Resolving The Problem

To resolve this problem, run the following query and try starting MXServer again:
update MAXSERVICE set ACTIVE=0 where SERVICENAME='IMBOT';

[{"Product":{"code":"SSFG5E","label":"Tivoli Service Automation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"7.2;7.2.1;7.2.2;7.2.2.1;7.2.2.2;7.2.3;7.2.4;7.2.4.1;7.2.4.2;7.2.4.3;7.2.4.4;7.2.4.5","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SS6HJK","label":"Tivoli Service Request Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Windows 2003 server"}],"Version":"7.1.2;7.2;7.2.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21455963

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