Troubleshooting
Problem
Customer is importing external data from staging tables. Customer is trying to process a series of five batches each time with the companies always in the same order. Sporadically the status for the first batch is returned as "Finished with Error". The same series may be run again, or a separate file reprocessed and it comes back "Finished" (i.e. successful).
Symptom
Intermittently, Controller gives the error message: 'Finished with error'.
- (Customer can re-run the *exact* same import, using the *exact* same parameters immediately afterwards, and this time it works OK).
Event Viewer (Application Log) on the Controller application server:
Application FrSrvFunc: Thread ID: 1576 ,Logged: Error occured at 11/5/2010 12:16:28 AM in FrSrvFunc, Error No=-2147217873, Source=Server function:Dbp_ExecuteImmediate(..) , Description=Violation of PRIMARY KEY constraint 'PKC_ZLOG'. Cannot insert duplicate key in object 'dbo.zlog'., HelpFile= HelpContext=0
Application FrSrvFunc: Thread ID: 1576 ,Logged: Error occured at 11/5/2010 12:16:28 AM in FrSrvFunc, Error No=-2147217873, Source=Server function:Dbp_InsertSqlRemote(..) , Description=Violation of PRIMARY KEY constraint 'PKC_ZLOG'. Cannot insert duplicate key in object 'dbo.zlog'., HelpFile= HelpContext=0
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21452706