Troubleshooting
Problem
User launches FAP Client (e.g. "IBM Cognos 8 FAP" or '"IBM Cognos FAP") from the start menu. The Controller "Financial Analytics Publisher" (FAP) Window appears. User starts a publish. User clicks the 'logs' tab. After a few seconds, an error appears.
Symptom
Object: FAP Service
Severity: CRITICAL
Description: Could not login to TM1, host: SERVERNAME, server name: TM1 SERVER NAME, user name: admin
If hover the mouse over the error, a new message appears:
The TM1Server <TM1 server name> is neither in BASIC or CAM mode
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21449701