Troubleshooting
Problem
Customer has deployed TM1 as part of a Controller FAP functionality implementaton. Customer has already added a Cognos 8 BI namespace user (for example the user "NameSpaceID\Administrator") to the list of users in TM1. User launches 'Architect'. Inside "TM1 Architect: Server Explorer", user double-clicks on the TM1 service that they wish to log into. User tries to logon using a Cognos 8 BI namespace user (for example the user "NameSpaceID\Administrator"). User receives error message.
Symptom
TM1
Client name does not exist on the server
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21449694