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LO92274: NOTES CLIENT CRASH WHEN OPENING EMAILS WITH ATTACHMENT IN 9.0.1 FP7

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APAR status

  • Closed as program error.

Error description

  • Customer has shared a email database containing emails coming
    from a particular email id. When opening or previewing the
    email, the notes client crashes with the following crash stack.
    
    ############################################################
    ### thread 1/24: [ NLNOTES:  0a78:  0e00] FATAL THREAD (Panic)
    ### FP=0x002b3958, PC=0x777ef8e1, SP=0x002b38ec
    ### stkbase=0x002c0000, total stksize=241664, used stksize=50964
    ### EAX=0x00000000, EBX=0x00000000, ECX=0x00000000,
    EDX=0x00000000
    ### ESI=0x0000095c, EDI=0x002b3934, CS=0x00000023, SS=0x0000002b
    ### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b
    Flags=0x00200246
    ############################################################
     [ 1] 0x777ef8e1 ntdll.ZwWaitForSingleObject+21
    (95c,493e0,0,698cfe10)
     [ 2] 0x772b1194 kernel32.WaitForSingleObjectEx+67
    (95c,493e0,0,2b4138)
     [ 3] 0x772b1148 kernel32.WaitForSingleObject+18
    (95c,493e0,698c2ab0,2b4585)
    @[ 4] 0x5ef528e4 nnotes.FRSendCommandToService+1268
    (2b415c,2b455c,2b4585,1)
    @[ 5] 0x5ef53d09 nnotes.OSRunExternalScript@8+1241 (2b48d4,1)
    @[ 6] 0x5ef543fc nnotes.FRTerminateWindowsResources+1260
    (1,1010,1,0)
    @[ 7] 0x5ef54af2 nnotes.OSFaultCleanupExt@24+1154
    (3376a70,1010,0,0,0,2b4cfc)
    @[ 8] 0x5ef5508a nnotes.OSFaultCleanup@12+26 (0,1010,0)
    @[ 9] 0x5ef90b64 nnotes.OSNTUnhandledExceptionFilter@4+276
    (2b853c)
    @[10] 0x5ef556a3 nnotes.Panic@4+883 (2b855c)
    @[11] 0x5ed34a9d nnotes.OSVBlockAddr@8+109 (60a7b160,ffff)
    @[12] 0x5efc1f01 nnotes.APCDataBlockAddr@4+33 (ffff)
    @[13] 0x57a4a826 nnotesws.DocStartDeferredObjectLoadEx+614
    (8ecc018,7d45898,2b8754,0)
    @[14] 0x57a4ac22 nnotesws.LoadNextDeferredObject+66
    (8ecc018,0,0,8ecc018)
    @[15] 0x57a4af9c nnotesws.@DocDeferredLoadNotify@8+76
    (2b9000,8ecc018)
    @[16] 0x5707e354 nnotesws.@DocWindowsMessage@24+15700
    (0,0,2b8b5c,2b9000,0,2b8ad8)
    @[17] 0x570846f9 nnotesws.EditInstanceMessage@24+1161
    (8ecc018,1411b2,514,0,0,2b8b54)
    @[18] 0x57083903 nnotesws.CEditSubprogram::SubMessageProc+323
    (7d41418,514,0,0)
    @[19] 0x5705513d nnotesws.MainWndProc@16+8685 (1411b2,514,0,0)
     [20] 0x752b62fa USER32.gapfnScSendMessage+818
    (57052f50,1411b2,514,0)
     [21] 0x752b6d3a USER32.GetThreadDesktop+215
    (0,57052f50,1411b2,514)
     [22] 0x752b77c4 USER32.CharPrevW+312
    (57052f50,0,2b9154,570f0574)
     [23] 0x752b788a USER32.DispatchMessageW+15
    (2b9130,57050000,752b7136,1a0eee)
    @[24] 0x570f0574 nnotesws.NEMMainLoop@4+1188 (13513b0)
    @[25] 0x01351f90 NLNOTES.WinMain@16+3040 (1350000,0,1,0)
    @[26] 0x01352fa4 NLNOTES.__tmainCRTStartup+336
    (fffde000,2bf9a8,77809902,fffde000)
     [27] 0x772b336a kernel32.BaseThreadInitThunk+18
    (fffde000,2876af21,0,0)
     [28] 0x77809902 ntdll.RtlInitializeExceptionChain+99
    (13530e7,fffde000,0,0)
     [29] 0x778098d5 ntdll.RtlInitializeExceptionChain+54
    (13530e7,fffde000,0,0)
    

Local fix

  • None available as yet.
    

Problem summary

  • The fix is provided to check the data length before assigning
     the object.
    

Problem conclusion

  • The fix is provided to check the data length before assigning
     the object.
    

Temporary fix

Comments

  • This APAR is associated with SPR# NSJVAM793B.
    The fix is provided to check the data length before assigning
     the object.
    

APAR Information

  • APAR number

    LO92274

  • Reported component name

    NOTES CLIENT

  • Reported component ID

    5724E6255

  • Reported release

    901

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-05-09

  • Closed date

    2017-08-15

  • Last modified date

    2017-08-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    NOTES CLIENT

  • Fixed component ID

    5724E6255

Applicable component levels

  • R901 PSN

       UP

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
15 August 2017