IBM Support

LO88641: CREATING TICKETS USING TRACK-IT! DOES NOT WORK WHEN SENDING EMAILS USING LOTUS NOTES CLIENT

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • You are using Track-It! to monitor a server mail database.
When a user sends an email to the mail database using iNotes, a
ticket is created successfully and the user is notified. When
the user sends an email to the mail database using IBM Notes,
the user does not receive an email for the ticket.

Local fix

  • One customer reported to have resolved the issue by creating a
mail rule from the mail database to an IMAP mail database.
Track-It! was able to process the tickets properly on the IMAP
database.

Problem summary

  • This APAR is closed as FIN. We have deferred the fix to a
 future release.

Problem conclusion

  • 



Temporary fix


    

  • 



Comments


    

  • This APAR is associated with SPR# YNABA8YUVV.
This APAR is closed as FIN. We have deferred the fix to a
 future release.

    



APAR Information




    

  • APAR number
    LO88641
    • 

  • Reported component name
    DOMINO SERVER
    • 

  • Reported component ID
    5724E6200
    • 

  • Reported release
    901
    • 

  • Status
    CLOSED  FIN
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-04-13
    • 

  • Closed date
    2016-05-20
    • 

  • Last modified date
    2016-05-20
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    

  • R901  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTMJ","label":"Lotus Domino"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.0.1","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            20 May 2016
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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