IBM Support

Installation error -5004 when attempting to install a Windows fixpack to Rational Synergy client

Troubleshooting


Problem

Attempts to install a Windows fixpack results in "Error Code: -5004" and the fixpack fails to install in IBM Rational Synergy.

Symptom

When installing a fix pack to the Rational Synergy client on windows it fails. Here is an example of two errors seen with this:

    Error Code:         -5004 : 0x80070005
    Error Information:
    >SetupDLL\SetupDLL.cpp (3078)
    PAPP:ccm_patch
    PVENDOR:IBM Corporation
    (http://www.ibm.com/software/rational/support/telelogic/)
    PGUID:188CB0CF-6E47-4DB3-98C8-893CDDA1130F
    $11.0.0.28844
    @Windows XP Service Pack 3 (2600) IE 8.0.6001.18702


    Error Code:         -5004 : 0x80070002
    Error Information:
    >SetupDLL\SetupDLL.cpp (3085)
    PAPP:ccm_patch
    PVENDOR:IBM Corporation
    (http://www.ibm.com/software/rational/support/telelogic/)
    PGUID:188CB0CF-6E47-4DB3-98C8-893CDDA1130F
    $11.0.0.28844
    @Windows XP  (7600) IE 8.0.7600.16869

[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1a;7.1.0.1;7.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 December 2020

UID

swg21427819

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