Troubleshooting
Problem
Cannot install or use IBM Installation Manager in GUI mode on UNIX or Linux.
Cause
This exception indicates that the system on which the install is being run does not have all the required libraries to run or install Installation Manager (IM) in GUI mode.
Resolving The Problem
To address the issue, one needs to find the missing required libraries. To achieve that task one can use the ldd command on UNIX/Linux.
ldd - prints the shared libraries required by each program or shared library specified on the command line. (ldd UNIX/Linux manual)
- Install Installation Manager in silent mode:
cd <IBM installer kit directory>
run ibmim --launcher.ini silent-install
Note: The latest version of IM installed kit can be downloaded from https://www.ibm.com/support/pages/installation-manager-and-packaging-utility-download-documents#1.8
- Go to /opt/IBM/InstallationManager/eclipse/configuration/org.eclipse.osgi/bundles/338/1/.cp
- Or use the find command to locate libswt-pi-gtk-3550.so file
- Run ldd libswt-pi-gtk-3550.so
If the ldd’s output contains the “(file not found)” string next to one of the required libraries then you need to install that library to the system. If the library is already installed then you need to ensure that the LD_LIBRARY_PATH points to the location of the library.
For further information on performing silent install see the related URL section below.
Related Information
[{"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"1.3;1.3.1;1.3.2;1.3.3;1.3.4","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
11 January 2023
UID
swg21427069