LO79017: MAC CLIENT RUNS SLOW AFTER TWO DAYS. USERS MUST RESTART NOTESTO GET IT WORKING AGAIN EVERY DAY OR SO.

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• Mac Client runs slow after two days. They just restart Notes to
  get it working again every day or so.
  
  EVERYTHING is slow. Basically when you move a cursor from
  field-to-field, switch tabs, send mail, read mail, save, etc.,
  it is all slow. In having the Mac Activity Monitoring running.
  The save happens instantaneous, and then spinning pinwheel just
  sits instead of the black and white (network/traffic) soccer
  ball icon. It's like the machine is swapping out to disk in
  Windows. Only the Notes client is affected, UNLESS the Notes
  client is doing something, like refreshing a view and while
  using another application. Then the spinning rainbow pinwheel
  can affect another app. The processor runs 96 to 102% while
  it's hung, the task manager briefly shows Notes as "not
  responding" mid way through the pinwheel experience.
  
  The client hangs or can crash in this state. The MAC System log
  shows the following:
  
  from SPR RSRS9CD9QZ:
  
  1. We noticed there is some killed -9 on the processes during
  that time, similar as previous issue;
  2. There is  "Break on _NSLockError() to debug" and
  default_pager_backing_store_monitor related info when the issue
  happens;
  3. There is "disk0s2: I/O error." during that time, but it also
  appears in previous time.
  4. We don't know why the nsd and crash log is not generated.
  
  Details as below:
  Oct 16 11:07:25 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:07:43 --- last message repeated 3 times ---
  Oct 16 11:07:43 auser1s-iMac-2 com.apple.launchd[1]
  (com.apple.sleepservicesd[24045]): Exited: Killed: 9
  Oct 16 11:07:43 auser1s-iMac-2 kernel[0]: memorystatus_thread:
  idle exiting pid 24045 [SleepServicesD]
  Oct 16 11:07:46 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:07:49 auser1s-iMac-2
  com.apple.launchd.peruser.89[20665]
  (com.apple.distnoted.xpc.agent[23345]): Exited: Killed: 9
  Oct 16 11:07:49 auser1s-iMac-2 kernel[0]: memorystatus_thread:
  idle exiting pid 23345 [distnoted]
  Oct 16 11:07:52 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:07:57 --- last message repeated 1 time ---
  Oct 16 11:07:57 auser1s-iMac-2 com.apple.launchd[1]
  (com.apple.sleepservicesd[24183]): Exited: Killed: 9
  Oct 16 11:07:58 auser1s-iMac-2 kernel[0]: memorystatus_thread:
  idle exiting pid 24183 [SleepServicesD]
  Oct 16 11:09:08 auser1s-iMac-2 kernel[0]: disk0s2: I/O error.
  Oct 16 11:09:08 auser1s-iMac-2 kernel[0]:
  Oct 16 11:10:49 --- last message repeated 1 time ---
  Oct 16 11:10:48 auser1s-iMac-2 kernel[0]: disk0s2: I/O error.
  Oct 16 11:10:48 auser1s-iMac-2 kernel[0]:
  Oct 16 11:10:49 --- last message repeated 1 time ---
  Oct 16 11:10:48 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:11:19 --- last message repeated 5 times ---
  Oct 16 11:11:19 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:12:14 --- last message repeated 1 time ---
  Oct 16 11:11:29 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:12:14 --- last message repeated 8 times ---
  Oct 16 11:12:14 auser1s-iMac-2 kernel[0]: disk0s2: I/O error.
  Oct 16 11:12:14 auser1s-iMac-2 kernel[0]:
  Oct 16 11:12:15 --- last message repeated 1 time ---
  Oct 16 11:12:15 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:12:55 --- last message repeated 4 times ---
  Oct 16 11:13:25 auser1s-iMac-2 kernel[0]: disk0s2: I/O error.
  Oct 16 11:13:25 auser1s-iMac-2 kernel[0]:
  Oct 16 11:14:36 --- last message repeated 1 time ---
  Oct 16 11:14:35 auser1s-iMac-2 kernel[0]: disk0s2: I/O error.
  Oct 16 11:14:35 auser1s-iMac-2 kernel[0]:
  Oct 16 11:14:36 --- last message repeated 1 time ---
  Oct 16 11:14:35 auser1s-iMac-2.local mds[46]:
  (/.Spotlight-V100/Store-V2/EB7412D6-D4F3-4BCC-8DCF-FDE7E9B4F285)
  (Error) IndexGeneral in ssize_t fd_pread(fd_ptr, void *,
  size_t, off_t):pread(77
  /.Spotlight-V100/Store-V2/EB7412D6-D4F3-4BCC-8DCF-FDE7E9B4F285/0
  .indexPostings, o:1a6d000, s:262144) err:5
  Oct 16 11:14:35 auser1s-iMac-2.local appleeventsd[61]:
  10759711: Error #19 (os/kern) urefs overflow attempting to add
  send right to port ( port:15911 rcv:0,send:65534,d:0).
  (addSendRight()/XPCHelpers.cp #428) EntitlementsQ
  Oct 16 11:14:35 auser1s-iMac-2 com.apple.launchd[1]
  (com.apple.locationd[24040]): Exited with code: 1
  Oct 16 11:14:36 auser1s-iMac-2.local locationd[24212]:
  Incorrect NSStringEncoding value 0x8000100 detected. Assuming
  NSASCIIStringEncoding. Will stop this compatiblity mapping
  behavior in the near future.
  Oct 16 11:14:36 auser1s-iMac-2.local locationd[24212]:
  NOTICE,Location icon should now be in state 0
  Oct 16 11:14:40 auser1s-iMac-2.local locationd[24217]:
  Incorrect NSStringEncoding value 0x8000100 detected. Assuming
  NSASCIIStringEncoding. Will stop this compatiblity mapping
  behavior in the near future.
  Oct 16 11:14:41 auser1s-iMac-2.local locationd[24217]:
  NOTICE,Location icon should now be in state 0
  Oct 16 11:14:53 auser1s-iMac-2.local distnoted[24224]: #
  distnote server agent  absolute time: 688631.101745072   civil
  time: Wed Oct 16 11:14:53 2013   pid: 24224 uid: 89  root: no
  Oct 16 11:15:18 auser1s-iMac-2 kernel[0]: (default pager):
  [KERNEL]: default_pager_backing_store_monitor - send
  LO_WAT_ALERT
  Oct 16 11:15:30 auser1s-iMac-2.local eclipse[35346]: ***
  -[NSConditionLock unlock]: lock (<NSConditionLock: 0x4f2521b0>
  '(null)') unlocked when not locked
  Oct 16 11:15:30 auser1s-iMac-2.local eclipse[35346]: *** Break
  on _NSLockError() to debug.
  Oct 16 11:15:37 auser1s-iMac-2 kernel[0]: macx_swapoff SUCCESS
  Oct 16 11:15:57 auser1s-iMac-2 kernel[0]: (default pager):
  [KERNEL]: default_pager_backing_store_monitor - send
  LO_WAT_ALERT
  Oct 16 11:16:18 auser1s-iMac-2 kernel[0]: macx_swapoff SUCCESS
  Oct 16 11:16:30 auser1s-iMac-2 kernel[0]: (default pager):
  [KERNEL]: default_pager_backing_store_monitor - send
  LO_WAT_ALERT
  Oct 16 11:16:50 auser1s-iMac-2 kernel[0]: macx_swapoff SUCCESS
  Oct 16 11:17:03 auser1s-iMac-2 kernel[0]: (default pager):
  [KERNEL]: default_pager_backing_store_monitor - send
  LO_WAT_ALERT
  Oct 16 11:17:23 auser1s-iMac-2 kernel[0]: macx_swapoff SUCCESS
  Oct 16 11:36:07 auser1s-iMac-2.local digest-service[24236]:
  label: default
  

Local fix

• Restart Notes daily or every other day
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# RSRS9CD9QZ.
  The record was returned to the person who created it for more
   information.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels