IBM Support

LO77160: WHEN THE USERS MAIL FILE CONTAINS A FOLDER WITH NO NAME, THE INTIAL ACTIVE SYNC WILL STOP AND NO LONGER SYNC THE USERS DATA.

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APAR status

  • Closed as program error.

Error description

  • When the users Notes mail file contains a custom folder with no
    name, just a blank or a space as the name, the intial action
    sync folder operation will stop and no other data will be
    processed. The user can delete or rename the no name folder to
    get by this issue.
    

Local fix

  • Use a Notes client to delete or provide a name to the folder
    without a name. Delete and recreate the account on the device to
    force a new initial sync.
    

Problem summary

  • Customer reported unable to sync with a Windows Phone device.
    Was found the user's mail file contained a folder with no name.
    

Problem conclusion

  • Notes Traveler server was updated to handle this unique folder
    sync scenario.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO77160

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    900

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-09-24

  • Closed date

    2013-10-15

  • Last modified date

    2013-10-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

  • R901 PSY

       UP

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Document Information

Modified date:
15 October 2013