APAR status
Closed as unreproducible.
Error description
Customer is using an application with an embedded browser. He types Notes:home in the browser window and the browser crashes A fatal error has been detected by the Java Runtime Environment EXCEPTION_ACCESS_VIOLATION JRE version: 6.0_20-b05 # Java VM: Java HotSpot(TM) Client VM (16.3-b04 mixed mode windows-x86 ) # Problematic frame: # C [nnpapirt.dll+0x163d4] He created a jar file which can recreate the crash. Install Notes Nine browser plugin Run the jar "CrashPluginSnippet.jar" It creates a javacore with Dump Event "gpf" (00002000) received core.20130821.105200.3272.0001.dmp and Snap.20130821.105200.3272.0003.trc Dump Event "gpf" (00002000) received 1XMCURTHDINFO Current thread NULL ---------------------- 3XMTHREADINFO "main" J9VMThread:0x00133600, j9thread_t:0x0038537C, java/lang/Thread:0x00B61960, state:R, prio=5 3XMJAVALTHREAD (java/lang/Thread getId:0x1, isDaemon:false) 3XMTHREADINFO1 (native thread ID:0x15D0, native priority:0x5, native policy:UNKNOWN) 3XMTHREADINFO3 Java callstack: 4XESTACKTRACE at org/eclipse/swt/internal/win32/OS.DispatchMessageW(Native Method) 4XESTACKTRACE at org/eclipse/swt/internal/win32/OS.DispatchMessage(Bytecode PC:7) 4XESTACKTRACE at org/eclipse/swt/widgets/Display.readAndDispatch(Bytecode PC:64) 4XESTACKTRACE at CrashPluginSnippet.main(CrashPluginSnippet.java:26)
Local fix
Problem summary
Problem conclusion
Temporary fix
Comments
This APAR is associated with SPR# JKEG9AUCZP. The change team could not reproduce the problem or determined that the problem has already been corrected.
APAR Information
APAR number
LO76728
Reported component name
NOTES CLIENT
Reported component ID
5724E6255
Reported release
853
Status
CLOSED UR5
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-08-23
Closed date
2013-09-03
Last modified date
2013-09-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
03 September 2013