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IBM Rational DOORS Web Access hangs during login

Troubleshooting


Problem

This tech note explains how to recover when your browser hangs while trying to log into IBM Rational DOORS Web Access.

Symptom

You can access the IBM Rational DOORS Web Access login screen fine, but after entering valid credentials, the browser hangs, and the login process never finishes.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.1;1.2;1.3;1.3.0.1;1.3.0.2;1.4;1.4.0.1;1.4.0.2;1.4.0.3;1.4.0.4;1.4.0.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21423526