IBM Support

LO74989: USERS NOT ABLE TO REGISTER WHEN PRIMARY MAIL SERVER IS DOWN

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When the user's primary mail server is down, Notes Traveler is
    not able to access the user's mail replicas when found.  This
    problem can be worked around by issuing the command
    
    tell traveler mailreplicas update <UserId> <BackupMailServer>
    
    The problem is that Notes Traveler is mishandling the account id
    of the user making replica information not usable.
    

Local fix

  • This problem can be worked around by issuing the command
    
    tell traveler mailreplicas update <UserId> <BackupMailServer>
    

Problem summary

  • Customer found that if a user's primary mail server was down,
    they were not able to register a new device even if the backup
    mail servers were known.
    

Problem conclusion

  • The Notes Traveler server was updated to handle this scenario.
    

Temporary fix

Comments

APAR Information

  • APAR number

    LO74989

  • Reported component name

    LOTUS NOTES TRA

  • Reported component ID

    5724E6204

  • Reported release

    853

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-24

  • Closed date

    2013-05-09

  • Last modified date

    2013-05-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    LOTUS NOTES TRA

  • Fixed component ID

    5724E6204

Applicable component levels

  • R900 PSY

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"}, "Product":{"code":"SSYRPW","label":"Lotus Notes Traveler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":""}]

Document Information

Modified date:
09 May 2013