Troubleshooting
Problem
An "Improper LDAP configuration" error occurs when LDAP enabled users log into IBM Rational ClearQuest.
Symptom
Here is the full error message:
Invalid Credential: Either the login name or the password is incorrect.
The LDAP server returned this error: Improper LDAP configuration: There are 2 LDAP user accounts that have "cn=<cqlogin>". Please contact your CQ Administrator to resolve this issue with your LDAP administrator.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"User Administration - LDAP","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.1;7.1;7.1.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21422633