LO73259: CLIENT CRASH ON STARTUP (PANIC: DESK CREATE FAILED)

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• ENVIRONMENT:
  Environ: Windows 2008 32 bit on XenApp 6.0
  Notes 8.5.3 (32-bit client)
  
  Client crash on startup (PANIC: DESK create failed)
  
  Stack error:
  ############################################################
  ### thread 1/5: [ NLNOTES: 2200: 3380] FATAL THREAD (Panic)
  ### FP=0x00126d54, PC=0x77625cd4, SP=0x00126ce4
  ### stkbase=0x00130000, total stksize=241664, used stksize=37660
  ### EAX=0x078fd562, EBX=0x00000001, ECX=0x00000000,
  EDX=0x00000002
  ### ESI=0x00126d2c, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
  ### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
  Flags=0x00000297
  ############################################################
   [ 1] 0x77625cd4 ntdll.KiFastSystemCallRet+0
  (3f8,493e0,0,1272dc)
   [ 2] 0x75e79a12 kernel32.WaitForSingleObject+18 (3f8,493e0,0,3)
  @[ 3] 0x601f3b82 nnotes.OSRunExternalScript@8+1346 (12c,1)
  @[ 4] 0x601f4016 nnotes.FRTerminateWindowsResources+982
  (1,1010,1,0)
  @[ 5] 0x601f45f9 nnotes.OSFaultCleanupExt@24+985
  (28e6a68,1010,0,0,0,127820)
  @[ 6] 0x601f467a nnotes.OSFaultCleanup@12+26 (0,1010,0)
  @[ 7] 0x6020054c nnotes.OSNTUnhandledExceptionFilter@4+268
  (128858)
  @[ 8] 0x601c0b1b nnotes.Panic@4+731 (63be2098)
  @[ 9] 0x630f7e4a nnotesws.NEMInit@36+5770
  (400000,1e4c618,0,0,0,12975c,f10f10,ffffffff,0)
  @[10] 0x004019e9 NLNOTES.WinMain@16+1609 (630f67c0,0,2f26a5,0)
  @[11] 0x00402721 NLNOTES.WinMainCRTStartup+389
  (7ffd3000,12ffd4,77601603,7ffd3000)
   [12] 0x75e7d309 kernel32.BaseThreadInitThunk+18
  (7ffd3000,7010324b,0,0)
   [13] 0x77601603 ntdll.RtlInitializeExceptionChain+99
  (40259c,7ffd3000,ffffffff,77667b2e)
   [14] 0x776015d6 ntdll.RtlInitializeExceptionChain+54
  (40259c,7ffd3000,0,78746341)
  
  As ".NEMInit" appears on the stack, this issue may be related
  to a lack of RAM memory. I have checked all of the nsd files
  uploaded by the customer, and in most of them the memory usage
  is over 70%. However, there is a nsd file of a user in which
  there is only a memory usage of 31%.
  
  This issue may be related to the SPR #MLAT8ANJ9E, which has
  been fixed in 8.5.3.
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# AAGO937HB7.
  This APAR is closed as FIN. We have deferred the fix to a
   future release.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels