Troubleshooting
Problem
When a user tries to browse a Rational DOORS URL, he receives the error: Unable to open DOORS URL. Failed to start DOORS client. (You must have access to an authenticated DOORS session in order to open a DOORS URL)
Symptom
Unable to launch the IBM Rational DOORS client and unable to navigate to required path in the URL
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.2.0.2;9.2.0.1;9.2;9.1.0.2;9.1;9.0;8.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21422327