IBM Support

LO70837: NICE TOOL REMOVES EXPEDITOR REGISTRY KEY CAUSING ERRORS FOR PROD UCT INSTALLS

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APAR status

  • Closed as program error.

Error description

  • Running the NICE tool to perform a Notes Client cleanup will
cause the Registry
Keys for Expeditor to be removed. All the Keys under the
Expeditor key are
removed as well. Installing Notes will recreate the key which is
fine and
allows for a clean Notes Client install but, any effort to
install a Fix Pack
or Hot Fix to other Expeditor applications will fail because the
registry entry
is missing.
In the bitmap below this key was removed by the NICE tool.
This is preventing ISSI deployment of the Symphony Fix Pack for
3.0.1 and will
also error when installing Sametime.

Local fix

  • Don't use the NICE Tool

Problem summary

  • A programming error was found and will be corrected in a future
 release.

Problem conclusion

  • A programming error was found and will be corrected in a future
 release.

Temporary fix

  • 



Comments


    

  • This APAR is associated with SPR# CSMH8WPRNU.
Only remove registry keys related to Notes under HKLM,HKCU and
 HKUSER\Software\IBM\Lotus\Expeditor

    



APAR Information




    

  • APAR number
    LO70837
    • 

  • Reported component name
    NOTES CLIENT
    • 

  • Reported component ID
    5724E6255
    • 

  • Reported release
    853
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-07-31
    • 

  • Closed date
    2012-09-11
    • 

  • Last modified date
    2012-09-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    NOTES CLIENT
    • 

  • Fixed component ID
    5724E6255
    • 



Applicable component levels


    

  • R853  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 September 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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