APAR status
Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)
Error description
When we try to setup Notes client on Citrix and ID file on file server, Notes client crash occurs. Steps to reproduce: 1. Install Notes client 8.5.3 on Citrix XenApp. 2. Put Notes ID file for a new user on file server. 3. Set Network Drive to the directory which ID file existed on the file server on the Citrix XenApp client. 4. Launch notes.exe to setup Notes client. 5. Enter Notes user name and Domino server name. 6. In next dialog, click "Browse..." button. 7. Choose ID file on the file server (via Network Drive). Result: After a moment or 1 minute, Notes client crash occurred with the following stack trace. ############################################################ ### FATAL THREAD 1/15 [ nlnotes: 3528: 2b34] ### FP=0x00185154, PC=0x6cba1600, SP=0x00185004 ### stkbase=00190000, total stksize=237568, used stksize=45052 ### EAX=0x00000000, EBX=0x003e1c3c, ECX=0xb90f0403, EDX=0x00000000 ### ESI=0x6cba4678, EDI=0x003e1c38, CS=0x00000023, SS=0x0000002b ### DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010286 Exception code: c0000005 (ACCESS_VIOLATION) ############################################################ [ 1] 0x6cba1600 SearchFolder (3b8d68,185174,0,3e1c3c) [ 2] 0x6cba51dd SearchFolder.DllGetClassObject+4991 (3e1c3c,3b8d68,3b9988,0) [ 3] 0x6cba5faf SearchFolder.DllGetClassObject+8529 (37b210,3b90e8,3b8d68,0) [ 4] 0x765b75f1 SHELL32.StrChrW+43769 (764ff958,3b9a0c,765f153c,765e3bb8) [ 5] 0x765b65d0 SHELL32.StrChrW+39640 (3b99a0,0,765e3bb4,185330) [ 6] 0x764f0dc5 SHELL32.SHGetSpecialFolderLocation+11460 (0,764efad8,1c,765e3bb4) [ 7] 0x764efc84 SHELL32.SHGetSpecialFolderLocation+7043 (3bc86c,0,764efad8,765e3bb4) [ 8] 0x765ace8d SHELL32.StrChrW+917 (3b8c28,0,764efad8,765e3bb4) [ 9] 0x765ace4d SHELL32.StrChrW+853 (3b8c28,185330,3b8be8,399930) [10] 0x7658271a SHELL32.SHGetPathFromIDListA+2830 (3b8c28,374cb0,185388,3b8be8) [11] 0x765862ac SHELL32.SHGetPathFromIDListA+18080 (3b8be8,0,0,399938) [12] 0x765861e9 SHELL32.SHGetPathFromIDListA+17885 (380878,380980,0,0) [13] 0x7658651f SHELL32.SHGetPathFromIDListA+18707 (399938,3b8aa8,0,380984) [14] 0x763b7e83 comdlg32.PrintDlgW+19168 (3b8aa8,0,0,380878) [15] 0x763b7e2b comdlg32.PrintDlgW+19080 (380878,0,4001e,771562fa) [16] 0x763b85e9 comdlg32.PrintDlgW+21062 (4001c,0,763b3a45,1) [17] 0x763b7f97 comdlg32.PrintDlgW+19444 (4001c,110,4001e,380878) [18] 0x771562fa USER32.gapfnScSendMessage+818 (763b3a45,4001c,110,4001e) [19] 0x7717f943 USER32.GetCursor+611 (0,763b3a45,4001c,110) [20] 0x7717f784 USER32.GetCursor+164 (a7db40,0,110,4001e) [21] 0x771847f4 USER32.SetKeyboardState+13122 (a7db40,0,77484684,4001e) [22] 0x7718206f USER32.SetKeyboardState+3005 (763b0000,7,0,4001c) [23] 0x7717cf4b USER32.DialogBoxIndirectParamAorW+247 (763b0000,380d80,40090,763b3a45) [24] 0x7717ce8a USER32.DialogBoxIndirectParamAorW+54 (763b0000,380d80,40090,763b3a45) [25] 0x7717cc0e USER32.DialogBoxIndirectParamW+27 (763b0000,380d80,40090,763b3a45) [26] 0x763b597b comdlg32.PrintDlgW+9688 (380d80,40090,0,185c9c) [27] 0x763f1b50 comdlg32.PageSetupDlgA+19093 (38087c,60b,40090,38087c) [28] 0x763f29d0 comdlg32.PageSetupDlgA+22805 (60b,40090,38087c,1873c8) [29] 0x763f2b15 comdlg32.PageSetupDlgA+23130 (60b,0,185cf4,763e9a9b) [30] 0x763f2b71 comdlg32.PageSetupDlgA+23222 (185d08,2,1873c8,33) [31] 0x763e9a9b comdlg32.dwLBSubclass+27721 (185d08,763e9603,187a98,1) [32] 0x763ea33f comdlg32.GetOpenFileNameW+106 (1873c8,0,0,380000) @[33] 0x63170098 nnotesws.WindowsGetFileName+792 (0,60ea5119,187798,100) @[34] 0x631719e2 nnotesws.NEMFileDialogEx@12+898 (1,0,0) @[35] 0x63171b42 nnotesws.NEMFileDialog@8+18 (187a98,0) @[36] 0x63171dbc nnotesws.NEMGetFileEx@20+236 (2508,187c58,60ea3c58,60ea5119,0) @[37] 0x63171f6a nnotesws.NEMGetFile@16+26 (2508,187c58,60ea3c58,60ea5119) @[38] 0x637af076 nnotesws.CIDFilePane::CommandProc+102 (80000001,100f2,187d94,771562fa) @[39] 0x637acdc7 nnotesws.SetupRLanNewDialog@16+103 (40090,111,80000001,100f2) [40] 0x771562fa USER32.gapfnScSendMessage+818 (637acd60,40090,111,80000001) [41] 0x77156d3a USER32.GetThreadDesktop+215 (0,637acd60,40090,111) [42] 0x77160d27 USER32.GetClientRect+197 (637acd60,40090,111,80000001) [43] 0x77160d4d USER32.CallWindowProcW+27 (637acd60,40090,111,80000001) @[44] 0x63028dc8 nnotesws.DlgCallDefWndProc+360 (40090,0,0,111) @[45] 0x63028ad6 nnotesws.CommonDlgProc+2486 (1,111,80000001,100f2) @[46] 0x6319c4b3 nnotesws.PaneDlgProc@16+83 (40090,111,80000001,100f2) [47] 0x771562fa USER32.gapfnScSendMessage+818 (6319c460,40090,111,80000001) [48] 0x7717f943 USER32.GetCursor+611 (0,6319c460,40090,111) [49] 0x7717f784 USER32.GetCursor+164 (a798e0,0,111,80000001) [50] 0x77184710 USER32.SetKeyboardState+12894 (a798e0,0,77484684,80000001) [51] 0x7716617a USER32.SendMessageA+76 (40090,111,80000001,100f2) @[52] 0x6307f58b nnotesws.SkinButtonWndProc@16+1435 (100f2,202,0,d002e) [53] 0x771562fa USER32.gapfnScSendMessage+818 (6307eff0,100f2,202,0) [54] 0x77156d3a USER32.GetThreadDesktop+215 (0,6307eff0,100f2,202) [55] 0x771577c4 USER32.CharPrevW+312 (6307eff0,0,188768,7717c81f) [56] 0x7715788a USER32.DispatchMessageW+15 (188784,1,a798e0,10) [57] 0x7717c81f USER32.IsDialogMessageW+286 (40090,0,10056,0) [58] 0x7717cde7 USER32.DialogBoxIndirectParamW+500 (40090,10056,0,1) [59] 0x7717cf5c USER32.DialogBoxIndirectParamAorW+264 (63020000,24fa4a0,10056,63028100) [60] 0x7717ce8a USER32.DialogBoxIndirectParamAorW+54 (63020000,24fa4a0,10056,63028100) [61] 0x7717cc0e USER32.DialogBoxIndirectParamW+27 (63020000,24fa4a0,10056,63028100) @[62] 0x630b9efa nnotesws.FontAdjustDialogBox@20+970 (63020000,24fa4a0,10056,0,0) @[63] 0x630b6825 nnotesws.NEMDialogBoxCore+245 (63020000,85e,63779ff0,0,0) @[64] 0x630b670a nnotesws.NEMDialogBoxParam@16+26 (63020000,85e,63779ff0,26a8218) @[65] 0x6377a097 nnotesws.CSetupWizard::Display+23 (0,188cbc,188cd2,0) @[66] 0x6368bb9f nnotesws.NotesSetup@12+127 (0,1,188ee8) @[67] 0x630d54ff nnotesws.ValidateSetup@16+543 (0,1891b0,0,18919c) @[68] 0x63025e4c nnotesws.CDeskSubprogram::SubMessageProc+3068 (2689e18,54f,0,0) @[69] 0x63024d26 nnotesws.MainWndProc@16+7782 (10066,54f,0,0) [70] 0x771562fa USER32.gapfnScSendMessage+818 (63022ec0,10066,54f,0) [71] 0x77156d3a USER32.GetThreadDesktop+215 (0,63022ec0,10066,54f) [72] 0x771577c4 USER32.CharPrevW+312 (63022ec0,0,18977c,630b8efb) [73] 0x7715788a USER32.DispatchMessageW+15 (189758,1,10056,63020000) @[74] 0x630b8efb nnotesws.NEMMainLoop@4+811 (4013a0) @[75] 0x00401a41 nlnotes.WinMain@16+1697 (630f67c0,0,2f3a65,5) @[76] 0x00402721 nlnotes.WinMainCRTStartup+389 (fffde000,18ffd4,77679ef2,fffde000) [77] 0x75a7339a kernel32.BaseThreadInitThunk+18 (fffde000,737eeefe,0,0) [78] 0x77679ef2 ntdll.RtlInitializeExceptionChain+99 (40259c,fffde000,ffffffff,7770736f) [79] 0x77679ec5 ntdll.RtlInitializeExceptionChain+54 (40259c,fffde000,0,78746341) We could not reproduce this crash on Citrix in house. However, in a customer's environment, this problem occurs at 1 time of a rate in 2 times. When we try to setup Notes client on not Citrix (ex. Windows environment) with ID file on the file server, this crash is NOT reproduced. So it seemed that this crash occurred on Citrix environment.
Local fix
Enter the file path of ID file (ex. \\servername\dirctory\filename) to "File name" field directry in Step 6.
Problem summary
Problem conclusion
Temporary fix
Comments
This APAR is associated with SPR# TKAA8TQB6M. The record was returned to the person who created it for more information.
APAR Information
APAR number
LO68992
Reported component name
NOTES CLIENT
Reported component ID
5724E6255
Reported release
853
Status
CLOSED RET
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-04-26
Closed date
2012-05-24
Last modified date
2012-06-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SSKTWP","label":"Lotus Notes"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5.3","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
13 June 2012