IBM Support

Login to CCRC report fails with " Incorrect user name or password"

Troubleshooting


Problem

Attempts to access the IBM Rational Change Management Server (CM Server) from an IBM Rational ClearCase Remote Client (CCRC) fail with "Incorrect user name or password. Please try again."

Symptom

You see the following window.


[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Remote Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.0.1;7.1.0.2;7.1.1;7.1.2;8.0;8.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
19 February 2019

UID

swg21419849