Troubleshooting
Problem
Collect the following MustGather information to help IBM Support troubleshoot problems when experiencing issues with an FTP front side handler or back end (or SFTP if available on your version) on an IBM DataPower Gateway.
Symptom
Possible Symptoms:
- FTP server errors, such as "FTP Control Connection Closed"
- SFTP errors, such as "invalid key type"
- Failure to list, put or get files from FTP server as expected
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"ARM Category":[{"code":"a8m50000000CdxeAAC","label":"DataPower-\u003EMessaging \/ File Transfer (MT)-\u003EFTP\/SFTP"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2018.4.1","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
08 June 2021
UID
swg21419374