Troubleshooting
Problem
Unable to start the IBM Cognos service:
Error Message:
['AD'] 1.
[ ERROR ]
CAM-AAA-0146 The namespace 'AD' is not available.
CAM-AAA-0064 The function 'CAM_AAA_Configure2' failed.
CAM-AAA-0089 The provider is not initialized.
CAM-AAA-0036 Unable to authenticate because the credentials are invalid.
ADSI Error: 8009030C: LdapErr: DSID-0C09043E, comment: AcceptSecurityContext error, data 0, vece
System Error: Logon failure: unknown user name or bad password.
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3;8.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2;8.3;8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6OAAS","label":"Security-\u003EAuthentication\/SSO"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21416935