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Controller client does not launch - blank / white screen (and error EventType clr20r3, P1 ieexec.exe ...P9 exception) on 64-bit operating system

Troubleshooting


Problem

User launches Internet Explorer. User launches Controller from website (for example the URL http://servername/cognos8/controllerbin/ccr.exe). However, Controller does not launch. Instead, there is simply a blank screen / white screen visible inside Internet Explorer.

Symptom

There is no on-screen error message. However, the following entry is logged inside the 'application log' inside the Event Viewer on the client device (for example Citrix server):

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date: 24/08/2009
Time: 10:38:49
User: N/A
Computer: CITRIXSERVER
Description:
EventType clr20r3, P1 ieexec.exe, P2 2.0.50727.42, P3 4333abb4, P4 mscorlib, P5 2.0.0.0, P6 4333c8f6, P7 3993, P8 37, P9 exception, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00 c.l.r.2.
0008: 30 00 72 00 33 00 2c 00 0.r.3.,.
0010: 20 00 69 00 65 00 65 00 .i.e.e.
0018: 78 00 65 00 63 00 2e 00 x.e.c...
0020: 65 00 78 00 65 00 2c 00 e.x.e.,.
0028: 20 00 32 00 2e 00 30 00 .2...0.
0030: 2e 00 35 00 30 00 37 00 ..5.0.7.
0038: 32 00 37 00 2e 00 34 00 2.7...4.
0040: 32 00 2c 00 20 00 34 00 2.,. .4.
0048: 33 00 33 00 33 00 61 00 3.3.3.a.
0050: 62 00 62 00 34 00 2c 00 b.b.4.,.
0058: 20 00 6d 00 73 00 63 00 .m.s.c.
0060: 6f 00 72 00 6c 00 69 00 o.r.l.i.
0068: 62 00 2c 00 20 00 32 00 b.,. .2.
0070: 2e 00 30 00 2e 00 30 00 ..0...0.
0078: 2e 00 30 00 2c 00 20 00 ..0.,. .
0080: 34 00 33 00 33 00 33 00 4.3.3.3.
0088: 63 00 38 00 66 00 36 00 c.8.f.6.
0090: 2c 00 20 00 33 00 39 00 ,. .3.9.
0098: 39 00 33 00 2c 00 20 00 9.3.,. .
00a0: 33 00 37 00 2c 00 20 00 3.7.,. .
00a8: 65 00 78 00 63 00 65 00 e.x.c.e.
00b0: 70 00 74 00 69 00 6f 00 p.t.i.o.
00b8: 6e 00 20 00 4e 00 49 00 n. .N.I.
00c0: 4c 00 0d 00 0a 00 L.....

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21398186