IBM Support

Logging in to the server administration tool results in an authorization operation failed error

Troubleshooting


Problem

The error "Authorize Operation Failed:" reports in the DOORS Database Server Administration Tool

Symptom

When trying to log in to DOORS Database Server Administration Tool using a password and if password is not recognized, user gets error:

"Authorize Operation Failed: Legacy-Encryption Password needs reset. Locked file list operation failed.".  

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21397786