Troubleshooting
Problem
Customer is using Controller in combination with Microsoft Excel 2007. However, the end users are receiving various error messages when using the product.
Symptom
There are many potential error messages, but the most common message will be the following:
- Microsoft Office Excel
Microsoft Office Excel has encountered a problem and needs to close. We are sorry for the inconvenience.
The exact nature of the error messages will vary, according to the various Microsoft service packs and Microsoft hotfixes installed on the client device. For example, below is an example of a different error message that seems to be related:
- Standard Error
Source: ControllerForms12
Description: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
In addition, there are other error messages that are possible, including:
- Information
Standard Error
Number: 5
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at FrReportS.ReportBookRepSetClass.SelectAll(String.....
<.....>
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21394945