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Configuring an IBM WebSphere DataPower SOA appliance user for ITCAM SOA data collection

Troubleshooting


Problem

If ITCAM SOA is not connecting to IBM WebSphere DataPower SOA appliance for data collection and you have created a new DataPower userid specifically for ITCAM SOA, the new userid and password may be the source of the connection issue. The userid may not be configured properly, or, if it has never been used to login to DataPower, may have an expired password that cannot be used by ITCAM SOA to collect information.

Symptom

ITCAM SOA has just been configured to collect from a DataPower appliance but is not collecting any data. No specific error message is listed in the ITCAM SOA logs, or the message KD4P0004E is displayed when startdpdc is issued to start ITCAM SOA data collection:

KD4DP0004E The data collector could not retrieve a domain list for DataPower appliance: mydatapower.xxx.com using user ID: my_itcam_user. Detailed error message: wsman:AccessDenied          

The DataPower Web Services Management Subscriber status shows no subscribers, indicating that ITCAM SOA is not connecting.

[{"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.0.0;6.0.0;6.0.1;7.0.0;7.1","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
19 August 2022

UID

swg21394718

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