IBM Support

Gathering logs to troubleshoot base services install

Troubleshooting


Problem

Finding where the logs are located can be time consuming. There exists a bat file called the LogZipper within the Maximo installation directory which can be run and will zip up all logs required by support.

Cause

Troubleshooting error messages with the Maximo installation process.

Diagnosing The Problem

LogZipper will collect all the necessary logs and compress them. It is located in the SMP directory. Commonly this path will be:

Windows: To generate the zip file, start a command prompt. Navigate to the installation root (by default, C:\\IBM\\SMP) to the \ConfigTool\scripts directory. Execute LogZipper.bat. The output file will be in \ibm\SMP\ConfigTool\debug, with a file name in year-date-time format (for example, 201606071640.zip).

Unix: To generate the tar file, run the shell script LogZipper.sh from the installation root (by default, /opt/IBM/SMP) /ConfigTool/scripts directory. Execute LogZipper.sh. The output file will be in the installation root /ConfigTool/debug directory, with a file name in year-date-time format (for example, 201606071640.tar).

The LogZipper will create a new directory called debug, if it does not already exist. The archive will be found here once it completed the process. The filename will be the date the LogZipper was executed, example, 20160607_164704.zip|.tar.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"System Related","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.1;7.1.2;7.2;7.2.1;7.5;7.6","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}},{"Product":{"code":"SSLKTY","label":"Tivoli Asset Management for IT"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":"All"}],"Version":"","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}},{"Product":{"code":"SSWK4A","label":"Maximo Asset Management Essentials"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":" ","Platform":[{"code":"","label":"All"}],"Version":"","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}},{"Product":{"code":"SS2H8H","label":"Tivoli Asset Management"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSKTXT","label":"Tivoli Change and Configuration Management Database"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}},{"Product":{"code":"SS6HJK","label":"Tivoli Service Request Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":null,"Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB15","label":"Integration"}},{"Product":{"code":"SSWT9A","label":"Control Desk"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":null,"Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 June 2018

UID

swg21393941