Troubleshooting
Problem
You are having a problem with CICS Event processing (EP) in CICS Transaction Server for z/OS (CICS TS). You would like to know what documentation you must collect (MustGather) so that the CICS Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.
Symptom
These are the types of problems you might be experiencing:
- Expected events are not captured
- Unexpected events are captured
- Missing or incorrect data is captured
- Captured events are missing
- Event data is replaced by asterisks (*)
[{"Product":{"code":"SSGMGV","label":"CICS Transaction Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Event Processing","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"4.1;4.2;5.1;5.2;5.3;5.4","Edition":"","Line of Business":{"code":"LOB70","label":"Z TPS"}},{"Product":{"code":"SSTNLG","label":"WebSphere Business Events"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"SupportPac","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
08 October 2025
UID
swg21390917